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Privacy policy

PRIVACY POLICY

This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy. 

The information we collect and how we use it

When you register with us we need to know your name, postal address and e-mail address. We gather this information to allow us to communicate with you about our products and promotions. It also allows you a faster checkout for new orders after your initial purchase.

In order to purchase on the website, we need to know your name, postal address, e-mail address, telephone number, and payment card details.

We gather this information to allow us to process your order and provide you with the best possible service. The relevant information is then used by us, our agents and sub-contractors to authenticate your identity, to validate your debit or credit card, to authorise the transaction and to communicate with you on any matter relating to the provision of the service in general. You specifically authorise us to transmit information to or to obtain information about you from third parties for these purposes.

We may also wish to provide you with information about special features of our Website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to customerservices@woodfurniturecompany.co.uk    

We will not provide your personal information to any third parties for the purpose of direct marketing.

All our financial transactions are handled through our payment services provider, Sage pay. You can review the Sage pay privacy policy at www.sagepay.com. We will share information with Sage pay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments. 

Cookies

Cookies are small text files stored on your personal computer when you visit certain web pages, they do not store your personal information. If you do not want your computer to accept cookies or want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies in order to delete them or to disable your personal computer from accepting them.

Cookies collect standard internet log information and visitor behaviour information. Cookies in themselves do not identify the individual user, just the computer used.

If you accept cookies, they may remain on your computer for many years, unless you delete them. Please note that turning off cookies may limit your use of our website and website services.

Data Protection

Information you provide to us remains confidential. Any personal information collected is in accordance with the Data Protection Act 1998. If you wish to access personal information collected from you via this website or if you have an enquiry or concern regarding the processing of personal data please contact us at: customerservice@woodfurniturecompany.co.uk

Under the Data Protection Act 1998, you have a right to request a copy of the information we hold about you. This will be sent to you within 40 days of your request - although we will require proof of your identity before supplying the information (in order to mitigate the risk of supplying information to the wrong person).

If any of the information that you have provided to us changes, for example if you change your e-mail address or if you wish to cancel your registration, please let us know the correct details by informing us by e-mail at customerservice@woodfurniturecompany.co.uk.

Your consent

By submitting your information you consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy we will post the changes on this section of the Website, so that you may be aware of the information we collect and how we use it at all times. You may wish to check this webpage every time you submit personal information to the website. Your continued use of the Website constitutes your agreement to any such changes.

How to contact us

We welcome your views about our Website and our Privacy Policy. Please contact us if you have any questions about our Privacy Policy or information we hold about you:

Please email us at:

customerservices@woodfurniturecompany.co.uk