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Terms and conditions

TERMS AND CONDITIONS – Wood Furniture Company

 Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Wood Furniture Company's relationship with you in relation to this website.

The term 'Wood F urniture Company' or 'us' or 'we' refers to the owners of the website whose registered office is 21-27 Lamb's Conduit Street, London WC1N 3GS. Our company is registered in England No. 493172. The term 'you' refers to the user or viewer of our website.

Please read this document carefully before placing your order. We reserve the right to change these terms from time to time. Any such changes shall not affect any contract subsisting between us at the time of such change. Please check them before you make any new purchase. We advise you, our valued customer, to print and keep safe a copy of these terms and conditions for your reference.

Sale of Furniture

 By placing an order with Wood Furniture Company (referred to as us/we/our) you (the customer) are accepting these terms and conditions, to the exclusion of all other terms and conditions. These conditions do not affect your statutory rights.

 It is vitally important to us at Wood Furniture Company that you feel you can give us your personal and payment details over the internet in complete confidence. That’s why we have invested in the most advanced site security available. It provides all the protection and assurance you need to make any transactions or give personal information privately and securely.

 Once you have selected your furniture, add the items to your shopping basket. Then simply following the prompts on screen for your billing and delivery details, finally select your payment method and, when you are ready, submit your order.

 On completion of your order, a screen will appear confirming the information you have given us. At this stage you will have the chance to make any changes to your selected furniture, delivery address and payment details.

 When you are sure your order is correct, click the ‘submit’ button. You will automatically view a ‘Thank You’ page. A confirmation email of your order will be emailed straight away to the email address that you provided in the checkout process.

 Should you want to make any changes to your order, please e-mail us at sales@woodfurniturecompany.co.uk . We will do our best to help.

 Within two working days you should receive an email confirming your Wood Furniture Company order and explaining our delivery process.

 At any point, if you wish to check on the delivery progress of your order, please e-mail us at sales@woodcompanyfurniture.co.uk for further assistance

 Cancellations & Refunds Before Delivery

 If, after having placed your factory shop order, and before your furniture has been delivered, you have a change of heart for whatever reason, you may cancel your order with us without penalty within 7 days from the date we accepted your order. All you need to do is advise us in writing by e-mailing us at sales@woodfurniturecompany.co.uk, quoting your name, address and order number.

 Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment. A cancellation notice, together with your receipt, will be will be emailed to you.

 Termination of contract shall be without prejudice to the rights and duties of either you or us accrued prior to termination.

 Please note card refunds can take up to 7 working days from the date that we process the repayment for your account provider to credit you with the amount due.

 Cancellations & Refunds After Delivery

 If after your order has been delivered you are not satisfied you have 7 working days from receipt of your furniture in which to advise us via email at customerservice@woodfurniturecompany.co.uk quoting your name, address and order number,  that you do not want to keep the furniture.

 Notification can be sent by e-mailing us at sales@woodfurniturecompany.co.uk, quoting your name, address and order number.

 After we have acknowledged your request, we ask that you do the following to assist with uplift of the furniture:

 a) Ensure that the furniture is returned in the condition in which it was received. We will not be able to refund in full if there are any signs of damage or misuse.

 b) Please make the furniture available for collection.

 c) We will refund to you the monies paid by you for the goods, excluding the initial delivery charge and the new cost of collection of the furniture.

 Once the furniture is back at our warehouse and has been inspected, we will confirm the refund amount due by e-mail and make the repayment within 7 days. A final cancellation notice together with your receipt will be emailed to you.

 Faulty Goods – Cancellations & Refunds

Any flaws listed in an items description when ordered are not subject to rectification under this section.

Any faults arising with the wooden structure, as a result of faulty manufacture will be repaired free of charge. This excludes damage, maltreatment or misuse, colour fastness, fabrics, fillings and normal wear and tear. It also excludes clock mechanisms and electrical fittings.

 If your purchase is faulty due to a suspected manufacturing fault, please email our Customer Sales team at customerservices@woodfurniturecompany.co.uk . Please include your order number details. By return, we will explain our collection and repair service to you. We will repair the manufacturing fault free of charge.  

 We do not offer refunds or accept cancellations on faulty items after 7 days from when you accepted delivery of your furniture. We will of course repair the furniture for you.

 Payment and Prices

We accept all major credit and debit cards including MasterCard, Visa, Visa Electron, Solo and Maestro. Payment by cheque or cash on delivery is not accepted. Unfortunately we do not offer credit facilities.

 Upon our receipt of your card payment, and the successful processing of your order, we will send your  order confirmation by email. This also serves as a receipt.

 Payment for your order must be made in accordance with our purchase procedure. All orders are positively credit card sanctioned prior to despatch. We cannot accept responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.

 We try to ensure that all prices displayed on our website are accurate, but in the unlikely event that the price is incorrect, we will inform you of the correct price and give you the opportunity to purchase at the correct price, cancel or re-select.

 All prices on our website are in pounds sterling and are inclusive of VAT but exclusive of delivery charges.

 All our financial transactions are handled through our payment services provider, Sage pay. You can review the Sage pay policy at www.sagepay.com. We will share information with Sage pay only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments. 


If, due to any unforeseen circumstances, we cannot supply your order to you for any reason we will inform you of the situation and will not charge you. We will refund any money already paid by you for your order. However, we will not be responsible for compensating you for any other losses, which you may suffer if we do not supply your order.

 Delivery & Collection

We currently Deliver to Customers located on the UK mainland (excluding Scotland).  We regret that at this time, we do not deliver to Customers in Ireland or any other off shore locations.


Where we deliver to:

Mainland England


 Where we do not deliver to:


Isle of Wight

Isle of Man

Northern Ireland

 Rest of the World

We do not deliver overseas.

 However we can facilitate you with shipping. If you nominate your own shipper we can deliver to their UK mainland address. Please email us at export@woodfurniturecompany.co.uk to discuss further.

 Please note - We do not do Returns or Refunds on any goods that are not delivered by us.

The Process

You will be contacted in advance by a member of our Delivery team, who will advise the day we are next delivering to your area. Whilst we can not state an exact time of delivery we can indicate whether it will be a morning or afternoon delivery. If this initial delivery date does not suit your schedule then we will offer you an alternative date. Although this might not be until the delivery van is next in your area. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence.

 As all deliveries need to be signed for, we will be unable to leave your furniture if no-one is there to receive it and it will be returned to our warehouse. Our Despatch Department will contact you to arrange a further delivery date. There will be an additional delivery charge of up to £50 for re-delivery if you are not present at the agreed original delivery date and place.

 Please note that we deliver between the hours of 9am to 5pm Monday to Friday only.

 As soon as we have delivered your order to you, you will be responsible for the goods. Title of the furniture will pass on delivery. Should you return the furniture pursuant to conditions set out under these terms and conditions, then title of the furniture shall revert to us when you return the furniture to us.

Collection of your furniture

 We do not offer the facility of customer collection at this time

 Returns & Exchanges

Your order may be returned within 7 working days of the date of receipt by you of the furniture for a full refund. We will refund to you the monies paid by you for the furniture excluding the initial delivery charge and the new cost of collection of the furniture. We would request that the furniture be returned in the same condition as it was delivered to you.

 On the return of the furniture, we will inspect it to ensure that you have taken reasonable care of it. If we receive an item that you have not taken reasonable care of, we will charge you a £25 administration fee as well as a fee equivalent to the reduction in the item’s value. These costs will be deducted from any refund that is due to you.

 Naturally we attempt to deliver all of our factory shop furniture in the same condition that it left our warehouse.

 It is disappointing for both you and us when occasionally things go wrong. When your furniture has been unwrapped in your home by our delivery team and there are signs of transit damage, this is what you do.

 i.          You can refuse the furniture and it will be reloaded onto the delivery van. Our driver will report it to the Sales Office and they will contact you to discuss.

ii.          If the furniture is repairable, we will repair it at our cost and re-deliver it to you free of charge.

iii.         In the event that a repair cannot be made, we will give a full refund.

iv.         A full refund shall be limited to the original purchase price paid for the unsatisfactory furniture.

 Your statutory rights are not affected.


We shall not be liable to you for any failure or delay in performance of our contract if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.

 The contract between us shall be deemed to have been made in England and shall be governed by the laws of England and Wales.

 Service & Complaint Procedure

 Our continued success depends entirely on our customers’ satisfaction with our service, and on the quality and reliability of the furniture we sell.

 Whatever assistance you need, please do not hesitate to e-mail us at: customerservice@woodfurniturecompany.co.uk

 Your statutory rights are not affected.

 We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days.

 If you have a complaint please contact us in the Customer Service Department on:
E mail: customerservice@woodfurniturecompany.co.uk or visit the 'Contact us' page on our website